New HBF digital member card
Who needs another card in their wallet? Download the digital member card and use your phone to tap and claim at a HICAPS terminal for your covered extras services.*
How you can help to ensure members' funds are protected and used wisely.
As a not for profit organisation HBF are committed to protecting the interests of our members whilst ensuring claims are paid quickly and efficiently. Unfortunately not all claims submitted to HBF are a true reflection on the services provided and not all actions taken by third parties are undertaken with good intentions.
HBF’s Payment Integrity team utilise anomaly identification software and health experience to detect, investigate and sanction instances of fraud as appropriate. HBF has zero tolerance towards fraudulent behaviour.
Fraud comes in all shapes and sizes but in all instances, it is the intent to gain by deception. Within health insurance this could include:
It is the responsibility of all providers to ensure that all records, invoices and claims submissions are correct and complete. Misrepresentation of services and alteration of invoices are common themes but also poor administrative techniques can lead to fraud by third parties including employees.
All the software and techniques in the world can’t replace people. It’s our members and providers who have the best opportunity to identify when something isn’t right. If you see something that doesn’t look right or become aware of suspicious activities, we’re here to help.
We're always looking at ways so we can improve your experience and would greatly appreciate your feedback. It only takes a few minutes and will also help other users.
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